What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you:
- Please check the seal & packing.
- Please ensure that the delivery team deliver the product to you so you are sure that all are well.
Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
What if I have received a damaged product?
- We work with highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later (within 24 hour), please get in touch with us on our customer care number or write to us at firstname.lastname@example.org
- Our team will assess the damage and revert within 5-15 days with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
What if I do not like the product or cannot take delivery of my order? Can I cancel the order?
- We, at Neomatech work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) .
- We, at Neomatech refunds for order cancellations within 5-7 working days after order cancellations.
- Once we have delivered the product and left the customer’s premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check the product at the time of delivery. Our delivery staff will assist the customers with any questions they have.
- If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 10 working days
- Your satisfaction is key to our success. To help ensure that satisfaction, our Customer Service professionals are on hand to help you understand the details of any manufacturer warranty that applies to the merchandise you purchase at Neomatech.
Contact Customer Service
For answers to all your warranty questions, please send us an e-mail at: email@example.com